As professional FTD florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products. Important message, containers floral arrangements may vary according to the style chosen. The number of containers for floral arrangements are limited by season, in these cases we will use a container as similar as possible to that shown. Thank you for trusting us If you are not satisfied with the purchased FTD product, we will send a replacement or refund the full purchase price. All you need to do is notify us within 10 days of receipt of your FTD order. You may call, come in person, or write to us.